How Retailers Can Scale Operational Resilience & Secure OT Remote Access

As retail and logistics operations evolve from POS protection to hyper-connected cyber-physical environments, OT (operational technology) cybersecurity faces new, complex challenges. From automated distribution centers to Building Management Systems (BMS) and cold chain climate controls, modern operational reliance on IT and third-party access creates expansive attack vectors.

In this in-depth discussion, Corey Burke (Senior PMM at Claroty) and Sean Tufts (Field CTO at Claroty) explore the critical importance of securing retail OT infrastructure, managing third-party vendor risks, and implementing scalable operational resilience.

Key Takeaways:

• BMS & Customer Experience: Why compromised HVAC, lighting, or elevator systems directly impact foot traffic and revenue.

• Cold Chain Compliance & Security: FDA sub-second tracking demands for perishable goods and why power/cooling outages pose massive supply chain risks.

• Governing Remote Access: Transitioning from unmonitored third-party vendor connections to Just-In-Time (JIT) access and session monitoring.

• Scaling Security Quickly: Leveraging passive sensing at core facilities and safe active edge scanning across thousands of distributed retail sites.

Choose the right retail cybersecurity platform.

Check out our buyer’s guide to evaluating retail CPS security vendors: claroty.com/resources/reports/the-ultimate-buyers-guide-for-retail-cybersecurity